At uae-scooters, we are committed to providing a seamless and reliable shipping experience for our valuable customers in the UAE and internationally. Please read our shipping policy carefully to understand the shipping methods, delivery timeframes, shipping costs, and other important details.

Shipping Methods: We offer the following shipping methods:

• Standard Shipping: This is our default shipping method for all orders. It is available for both domestic and international shipments.
• Expedited Shipping:Only available in Dubai-Sharjah-Ajman-will be delivered on the same business day.

Shipping Costs: Domestic UAE 

• Standard Delivery: Free for all orders 
• Expedited Shipping: 100 AED Per Order(Dubai-Sharjah-Ajman)

Delivery Timeframes:

For standard shipping within the UAE (all cities except rural areas):

• Orders placed before 4 pm will be delivered the next business day.

For Expedited Shipping within Dubai -Sharjah-Ajman will be delivered on the same business day.

Order Processing and Tracking:

After placing an order, please allow one working day for order processing and packing, except on public holidays. You will receive a confirmation email once your order is confirmed. When your package is ready to ship, we will send you a shipping confirmation email that includes the tracking number. You can use the tracking number to monitor the progress of your shipment.

 International Shipping:

We also offer international shipping to select countries. Please find the shipping timing and fees for specific destinations below:

KSA (Saudi Arabia):

Standard Shipping Fees:

• SAR 370 for orders weighing 0–50 KG
• SAR 790 for orders weighing 50–80 KG
• SAR 1,470 for orders weighing 80–120 KG
• SAR 1,830 for orders weighing over 120 KG

Estimated Delivery Time:

• 3–8 working days — Major cities including Riyadh, Dammam, Jeddah, Madina, Makkah, and Al Qasim.
• 9–11 working days — Remote or extended delivery areas may require additional transit time.

Important Shipping Information:

Shipping rates shown above are estimated and may vary slightly at checkout due to currency conversion.

Additional shipping charges may apply to rural, remote, or extended delivery areas. If an additional charge is required for your delivery address, our team will contact you before dispatch.

All deliveries are handled through our verified logistics partners, with tracking provided where available.

Oman:

• Delivery Time:
  Estimated delivery time based on customer locations
  All destinations: 2-10 business days
  .
• Shipping Fees: AED 250.00 for packages weighing 0-50kg, AED 350.00 per package for packages weighing above 50kg. 

Egypt :

• Delivery Time: 11-15 working days for products weighing less than 2kg, 11-31 working days for products weighing more than 2kg.
• Shipping Fees: AED 150 for packages weighing 0-1kg, AED 550.00 per box of scooters.

Kuwait:

• Delivery Time: 10-20 days by land.
• Shipping Fees: AED 150.00 for packages weighing 0-5kg, AED 350.00 per package for packages weighing above 5kg. 

Bahrain, Qatar:

• Delivery Time: 
  Estimated delivery time based on customer locations
  All destinations: 3-19 business days
• Shipping Fees: AED 250.00 per package for packages weighing above 0-50kg. AED 400.00 per package for packages weighing above 50kg. 

Please note that all international shipping timeframes are approximate and subject to customs clearance and other factors beyond our control.

If you have any questions or require further assistance regarding shipping, please don't hesitate to contact our customer support team. We are here to help!

Working hours: 9 am–7:30 pm, Monday to Saturday 

Mob&Whatsapp:+971585639966

Email: riding@uae-scooters.com

Warranty Policy

12-Month Warranty

All new products purchased from UAE-Scooters come with a 12-month limited warranty, unless otherwise stated on the product page.

The warranty covers eligible defects in materials or workmanship under normal use during the warranty period.

Warranty Start Date

The warranty period begins on the date of delivery or the date of collection, depending on how the order is received.

Customers should keep their invoice, order confirmation, or other proof of purchase for warranty verification.

What Is Covered by the Warranty?

The warranty covers defects in materials or workmanship that occur under normal and intended use during the warranty period.

If a fault is confirmed to be covered under warranty, UAE-Scooters will repair or replace the defective part or product, where appropriate, at no repair cost to the customer.

What Is Not Covered by the Warranty?

The warranty does not cover damage, faults, or wear caused by normal wear and tear, misuse, accidents, improper use, or external factors.

The following are specifically excluded from warranty coverage:

• Flat tyres or punctures
• Brake pads and other normal wear-and-tear parts
• Water damage
• Crash or accident damage
• Intentional damage
• Damage caused by pushing the product beyond its designed limits
• Burnt controllers, wiring, motors, or electrical components caused by excessive or continuous acceleration, overloading, or improper use
• Misuse or improper operation
• Lack of maintenance
• Improper storage
• Exceeding the stated rider or weight limit
• Damage caused by unauthorised repair or servicing
• Repairs carried out by third parties without prior approval from UAE-Scooters
• Attempts to repair the product at home where such repairs cause or contribute to the fault
• Attempts to flash, modify, reset, unlock, or alter the product's software or firmware
• Any modifications, upgrades, or alterations not recommended or approved by UAE-Scooters
• Damage resulting from the use of non-approved parts, accessories, chargers, batteries, or components

Unauthorised Modifications and Repairs

Any unauthorised modification, firmware alteration, repair, upgrade, or servicing by a third party may void the warranty if it causes or contributes to the reported fault.

Customers should contact UAE-Scooters before arranging any third-party repair or modification.

Return Shipping Costs for Warranty Service

For approved warranty claims, shipping responsibility is as follows:

• Within the first 30 days: UAE-Scooters will cover the reasonable return shipping cost for the warranty service.
• After 30 days: The customer is responsible for return shipping costs to UAE-Scooters.

Any delivery or collection arrangements must be confirmed with our customer service team before the product is sent.

Warranty Repairs and Replacements

For faults confirmed to be covered under warranty, the product or defective component will be repaired at no repair cost to the customer.

Where repair is not practical, UAE-Scooters may replace the defective component or product at its discretion.

For faults that are not covered by warranty, the customer will be responsible for any applicable repair, parts, labour, collection, and shipping costs.

A quotation may be provided before non-warranty repair work begins.

Warranty on Replacement Products or Parts

A replacement product or replacement part does not restart or extend the original warranty period.

Any replacement product or part will be covered only for the remaining period of the original warranty.

How to Make a Warranty Claim

To submit a warranty claim, please contact our customer service team by email:

riding@uae-scooters.com

Please include the following information:

• Your invoice, order number, or proof of purchase
• Your name and contact details
• Product model
• A clear description of the issue
• Photos showing the product and the fault
• Video evidence where necessary to demonstrate the issue

Once your claim is received, the UAE-Scooters support team may contact you for additional information, troubleshooting, photos, videos, serial numbers, or diagnostic details.

Warranty claims should be submitted by email rather than by telephone, as photos, videos, and written information are normally required in order to assess the claim properly and provide a faster resolution.

Inspection and Diagnosis

UAE-Scooters may require the product to be inspected before confirming whether the issue is covered under warranty.

If inspection shows that the fault is caused by misuse, accidental damage, water damage, unauthorised modification, improper maintenance, or another excluded condition, the claim may be treated as a non-warranty repair.

Any applicable repair or service charges will be communicated to the customer before chargeable work is carried out.

Customer Responsibilities

Customers are responsible for using, storing, charging, and maintaining the product according to the manufacturer's instructions.

Failure to follow the manufacturer's operating, maintenance, charging, storage, or safety instructions may affect warranty eligibility where such failure causes or contributes to the fault.

Proof of Purchase

A valid invoice, order confirmation, or other acceptable proof of purchase may be required before warranty service can be provided.

UAE-Scooters reserves the right to verify the purchase date and product serial number.

Important Disclaimer

This warranty is limited to defects in materials and workmanship under normal use.

It does not cover normal wear and tear, consumable items, accidental damage, misuse, water damage, overloading, unauthorised repair, firmware modification, or other excluded conditions listed above.

Nothing in this warranty policy is intended to limit any mandatory consumer rights that may apply under UAE law.