At uae-scooters, we are committed to providing a seamless and reliable shipping experience for our valuable customers in the UAE and internationally. Please read our shipping policy carefully to understand the shipping methods, delivery timeframes, shipping costs, and other important details.

Shipping Methods: We offer the following shipping methods:

• Standard Shipping: This is our default shipping method for all orders. It is available for both domestic and international shipments.
• Expedited Shipping:Only available in Dubai-Sharjah-Ajman-will be delivered on the same business day.

Shipping Costs: Domestic UAE 

• Standard Delivery: Free for all orders with a total value exceeding AED 1,000.
• Expedited Shipping: 80 AED Per Order(Dubai-Sharjah-Ajman)

Delivery Timeframes:

For standard shipping within the UAE (all cities except rural areas):

• Orders placed before 4 pm will be delivered the next business day.

For Expedited Shipping within Dubai -Sharjah-Ajman will be delivered on the same business day.

Order Processing and Tracking:

After placing an order, please allow one working day for order processing and packing, except on public holidays. You will receive a confirmation email once your order is confirmed. When your package is ready to ship, we will send you a shipping confirmation email that includes the tracking number. You can use the tracking number to monitor the progress of your shipment.

 International Shipping:

We also offer international shipping to select countries. Please find the shipping timing and fees for specific destinations below:

KSA (Saudi Arabia):

Standard Shipping Fees:

• AED 350.00 per box of scooters (0–50 KG) — applicable to Riyadh, Dammam, Jeddah, Madina, Makkah, Al Qasim, and Jubail.

• AED 550.00 per box of scooters (0–50 KG) — applicable to rural cities including Abha, Noem, and Turaif.

Estimated Delivery Time:

• 1 – 3 working days — Delivery to Riyadh, Dammam, Jeddah, Madina, Makkah, and Al Qasim.

• 3 – 5 working days — Delivery to Jubail, Abha, Noem, and Turaif.

Additional Notes:
All deliveries are handled through our verified logistics partners, with real-time tracking and doorstep delivery available across KSA.

Oman:

• Delivery Time:
  Estimated delivery time based on customer locations
  All destinations: 2-10 business days
  .
• Shipping Fees: AED 250.00 for packages weighing 0-50kg, AED 350.00 per package for packages weighing above 50kg. 

Egypt :

• Delivery Time: 3-8 working days for products weighing less than 2kg, 7-14 working days for products weighing more than 2kg.
• Shipping Fees: AED 150 for packages weighing 0-1kg, AED 550.00 per box of scooters.

Kuwait:

• Delivery Time: 10-20 days by land.
• Shipping Fees: AED 150.00 for packages weighing 0-5kg, AED 350.00 per package for packages weighing above 5kg. 

Bahrain, Qatar:

• Delivery Time: 
  Estimated delivery time based on customer locations
  All destinations: 2-18 business days
• Shipping Fees: AED 250.00 per package for packages weighing above 0-50kg. AED 400.00 per package for packages weighing above 50kg. 

Please note that all international shipping timeframes are approximate and subject to customs clearance and other factors beyond our control.

If you have any questions or require further assistance regarding shipping, please don't hesitate to contact our customer support team. We are here to help!

Working hours: 9 am–7:30 pm, Monday to Saturday 

Mob&Whatsapp:+971585639966

Email: riding@uae-scooters.com

12-Month Warranty
All new products come with a 12-month warranty.

Warranty Start Date
The warranty starts on the delivery date or collection date.

What is covered by the warranty?

The warranty covers any defects in material or workmanship under normal use during the Warranty Period.

Exclusions

The warranty does not cover:

• Flat tires, brake pads, water damage, crashes ,intentional damage( pushing the product beyond its limits (burnt control boards/wires and/or motor due to excessive on-going acceleration),)
•  Misuse,Lack of maintenance or improper storage.
• Exceeding weight limits
• Repair from unauthorised third-party without the consent from UAE-scooters or attempts to repair the product at home
•  attempts to ‘flash’ or reset a product’s software/firmware
• Any modifications or upgrades not recommended by uae-scooters

Return Shipping Costs For Service

For UAE Orders

• Within 30 days: Uae-scooters covers return shipping.
• After 30 days: Customer covers Return shipping costs.

For International Orders

• If the warranty claim is approved, replacement parts will be provided to the customer.

Replacement and Repairs

• Covered issues: Product repaired at no cost.
• Non-covered issues: Customer pays for shipping and repairs.

Warranty on Replacements

• The warranty does not reset with replacements. Replacement parts are covered for the remainder of the original warranty period.

How to making a warranty claim?

To make a warranty claim ,please contact our customer service by email -riding@uae-scooters.com and attach your invoice or proof of purchase with details of their issue, along with pictures and videos as evidence of a fault.The Customer will be contacted by the Uae-scooters support team to discuss the issue in more depth. Warranty claims cannot be reported through the phone as it is essential to receive all the media files mentioned above for a prompt resolution.