Warranty Policy

12-Month Warranty
All new products come with a 12-month warranty.

Warranty Start Date
The warranty starts on the delivery date or collection date.

What is covered by the warranty?

The warranty covers any defects in material or workmanship under normal use during the Warranty Period.

Exclusions

The warranty does not cover:

• Flat tires, brake pads, water damage, crashes ,intentional damage( pushing the product beyond its limits (burnt control boards/wires and/or motor due to excessive on-going acceleration),)
•  Misuse,Lack of maintenance or improper storage.
• Exceeding weight limits
• Repair from unauthorised third-party without the consent from UAE-scooters or attempts to repair the product at home
•  attempts to ‘flash’ or reset a product’s software/firmware
• Any modifications or upgrades not recommended by uae-scooters

Return Shipping Costs For Service

• Within 90 days: Uae-scooters covers return shipping.
• After 90 days: Customer covers Return shipping costs.

Replacement and Repairs

• Covered issues: Product repaired at no cost.
• Non-covered issues: Customer pays for shipping and repairs.

Warranty on Replacements

• The warranty does not reset with replacements. Replacement parts are covered for the remainder of the original warranty period.

How to making a warranty claim?

To make a warranty claim ,please contact our customer service by email -riding@uae-scooters.com and attach your invoice or proof of purchase with details of their issue, along with pictures and videos as evidence of a fault.The Customer will be contacted by the Uae-scooters support team to discuss the issue in more depth. Warranty claims cannot be reported through the phone as it is essential to receive all the media files mentioned above for a prompt resolution.

 

Disclaimer: The Warranty policy applies only in UAE. International order does not apply