What is covered by the warranty?

The warranty covers any defects in material or workmanship under normal use during the Warranty Period. Flat tires, brake pads, misuse, water damage, and intentional damage are not part of the Warranty.

Warranty period is 12 month

Who will pay?

During the Warranty Period, we will repair at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. The item should be sent to the service center by customer

How to making a warranty claim?

To make a warranty claim ,please contact our customer service by email -riding@uae-scooter.com and attach your invoice or proof of purchase.it will take 1-3 working days to process your request and an notify email will be send to you if a warranty claim applicable or not

Disclaimer:Modifications and repairs from any unauthorized party That Will Void Your Warranties The policy applies only in UAE. International order does not apply

What Kinds of Payment Methods Accepted?

Uae-scooters Accepts the Visa Card, Mastercard, American Express, Apple Pay, and Cash On Delivery Within UAE

About exchange rate conversion

All purchases on uae-scooters official website are settled in AED(United Arab Emirates dirham).when consumers choose non-AED Visa cards to pay, the consumer's card issuing bank may incur additional service fees for exchange rate conversion or exchange rate losses. The extra cost requires consumers to contact the card issuing bank for consultation and claim back.

Payment Safety

No card information is ever saved at uae-scooters.com and it remains the private property of the card holder at all times before, during, and after the product purchase.

At uae-scooters, we are committed to providing a seamless and reliable shipping experience for our valuable customers in the UAE and internationally. Please read our shipping policy carefully to understand the shipping methods, delivery timeframes, shipping costs, and other important details.

Shipping Methods: We offer the following shipping methods:

• Standard Shipping: This is our default shipping method for all orders. It is available for both domestic and international shipments.
• Expedited Shipping:Only available in Dubai-will be delivered on the same business day.

Shipping Costs: Domestic UAE 

• Standard Delivery: Free for all orders. 
• Expedited Shipping: 85 AED Per Order(Dubai)

Delivery Timeframes:

For standard shipping within the UAE (all cities except rural areas):

• Orders placed before 12 pm will be delivered the next business day.

For Expedited Shipping within Dubai  will be delivered on the same business day.

Order Processing and Tracking:

After placing an order, please allow one working day for order processing and packing, except on public holidays. You will receive a confirmation email once your order is confirmed. When your package is ready to ship, we will send you a shipping confirmation email that includes the tracking number. You can use the tracking number to monitor the progress of your shipment.

 International Shipping:

We also offer international shipping to select countries. Please find the shipping timing and fees for specific destinations below:

Oman:

• Delivery Time: 3-10 days by land.
• Shipping Fees: AED 50.00 for packages weighing 0-5kg, AED 250.00 per package for packages weighing above 5kg. Free delivery for orders per package exceeding AED 3000.

Egypt :

• Delivery Time: 3-5 working days for products weighing less than 2kg, 7-14 working days for products weighing more than 2kg.
• Shipping Fees: AED 50 for packages weighing 0-1kg, AED 350.00 per box of scooters.

KSA (Saudi Arabia):

• Delivery Time: 3-5 working days for products weighing less than 2kg, 7-14 working days for products weighing more than 2kg.
• Shipping Fees: AED 50 for packages weighing 0-1kg, AED 350.00 per box of scooters.

Kuwait:

• Delivery Time: 10-20 days by land.
• Shipping Fees: AED 100.00 for packages weighing 0-5kg, AED 350.00 per package for packages weighing above 5kg. Free delivery for orders per package exceeding AED 3000.

Bahrain, Qatar:

• Delivery Time: 7-20 days by land.
• Shipping Fees: AED 80.00 for packages weighing 0-5kg, AED 350.00 per package for packages weighing above 5kg. Free delivery for orders per package exceeding AED 3000.

Please note that all international shipping timeframes are approximate and subject to customs clearance and other factors beyond our control.

If you have any questions or require further assistance regarding shipping, please don't hesitate to contact our customer support team. We are here to help!

Working hours: 9 am–7:30 pm, Monday to Saturday 

Mob&Whatsapp:+971585639966

Email: riding@uae-scooters.com

Thank you for your order !

14 Days Return Policy

Items can be returned within fourteen days of purchase for a full refund or exchange.

Eligible For Return or exchange

To be eligible for a return or exchange, the item should be in its original condition and package with tags and unused.

Return or Exchange Process

To start a return or exchange, contact us at riding@uae-scooters.com or +971585639966. It will take 24 hours to process your request. If the order is eligible for Return or exchange, our team will provide the return label and location for returns by Email or message.

Return Shipping Charge:

Free of Return Shipping Cost for wrong, defective, or damaged items; the actual shipping cost will be applied for standard Return or exchange.

Refund Process

Our team will process refunds or Exchange items within 2-3 business days of receiving the returned item. Customers will receive an email notification once their refund or exchange has been processed. Please remember the time may vary for your bank or credit card company to process and post your refund.

Damaged/Incorrect items:

After your order is delivered, contact us immediately if the item is defective or damaged or if you received the wrong item.

Customer Service:

Working Hours: 9:30 AM–7:00 PM Saturday to Thursday

Mob&Whatsapp:+971585639966 Email: riding@uae-scooters.com

Address: Ras Al Khor Industrial Area - Ras Al Khor Industrial Area 2 - Dubai