Segway Ninebot E3 Electric Scooter 

33km of Adventure | Dual Elastomer Suspension 

The all-new E3 combines efficiency, convenience, and comfort to create the ultimate, everyday ride. With the latest smart technologies and an intuitive and portable design, it is tailor-made for tech-savvy commuters and includes everything from long-range capability, a comfortable suspension system

• Dual Elastomer Suspension
• 800W Maximum Power
• 33 km Maximum Range
• 32 km/h Maximum Speed
• 18% Maximum Climbing Slope
• 3-inch LED display
• Front Drum Brake and Rear Electronic Brake
• SegRide™ - Stability Enhancement System
• Apple Find My

• [1] Eco Mode: Tested while riding with a full battery, 75 ± 5 kg (165 ± 11 lbs) load, 25 ± 5°C (77 ± 9 °F), at the max. speed of 15 km/h (9.3 mph) and maintaining it on pavement. Some of the factors that affect range include speed, number of starts and stops, ambient temperature, etc.

  [2] Sport Mode: Tested while riding with a full battery, 75 ± 5 kg (165 ± 11 lbs) load, 25 ± 5°C (77 ± 9 °F), at the max. speed of 32 km/h (20 mph) and maintaining it on pavement. Some of the factors that affect range include speed, number of starts and stops, ambient temperature, etc.

  [3] TÜV Rheinland-certified "Range at Max. Speed" Quality-Mark:
  To standardize and guide the inspection and testing of eKickScooter endurance performance, TÜV Rheinland has introduced the 'Range at Max. Speed' Quality-mark and China-mark services. These services offer professional guidance and assurance, enabling consumers to purchase with confidence. Segway-Ninebot is the first company to receive this certification.

  [4] Max. Climbing Slope: Tested while riding with 70% (±10%) battery, 165 lbs (75 kg) load, at a speed of 9.3 mph (15 km/h) climbing up a 10 m long slope (the speed greater than 3.7 mph (6 km/h) when passing through the slope).　

  [5]Testing Instruction:
  Frame Load Fatigue Test: Conducted in a controlled laboratory environment at 25°C, applying alternating vertical forces (max. 3000N, min. 500N) to the frame for 400,000 cycles. 　
  Random Vibration Test: Conducted in a controlled environment at 25°C, simulating around 20,000 km of random vibration.
  Dynamic Fatigue Test: According to EN17128 standards, the standard test mileage is 22 km, while the E3 series test mileage reaches 200 km, which is 800% of the standard requirement.
  Frame Static Load Test: According to EN17128 standards, the standard test load is 2500N, while the E3 series test load is 5000N, which is 200% of the standard requirement.
  Laboratory Test Data for Reference Only
  All durability, vibration, load, and fatigue tests for this product are conducted in a controlled laboratory environment and do not directly reflect real-world road conditions. The actual product lifespan is influenced by riding style, road conditions, user weight, weather, environmental factors, and maintenance practices. Laboratory test data should not be directly interpreted as the product’s actual riding lifespan.

  [7] Apple Find My:
  *Please enable the vehicle to connect to Apple Find My network and pair the vehicle in Find My app. Then you can locate your vehicle via Find My app in your iPhone, iPad, Mac, etc., as well as via Find Items app on iWatch.
  *To use the Apple Find My to locate this item, the latest version of iOS, iPadOS, or macOS is recommended. The Find Items app on Apple Watch requires the latest version of watchOS.
  * Only for Apple devices with iOS 14.5, iPadOS 14.5 and maxOS Big Sur 11.1 and above.
  * Apple, Apple Find My, Apple Watch, Find My, iPhone, iPad, iPadOS, Mac, macOS and watchOS are trademarks of Apple Inc. iOS is a trademark of Cisco and is used under license.
  * Use of the Works with Apple badge means that a product has been designed to work specifically with the technology identified in the badge and has been certified by the product manufacturer to meet Apple Find My network product specifications and requirements. Apple is not responsible for the operation of this device or use of this product or its compliance with safety and regulatory standards.

  [8] IP Rating: The product is protected against low pressure water stream from any angle, which has been rated IPX5 for water resistance according to the IEC Standard 60529 and has been tested under controlled conditions. Do not charge the product when it is wet or in a moist environment. Immersion in liquid and the resulting damage is not covered by the warranty.

  
  

  
  
• *Please check and follow the latest laws and traffic regulations in your country, if and where these products can be used.
  
  **Theoretical range: Tested while riding with a full battery, 75 ± 5 kg (165 ± 11 lbs) load, 25 ± 5°C (77 ± 9 °F), at the max. speed of 15 km/h (9.3 mph) and maintaining it on pavement. Some of the factors that affect range include speed, number of starts and stops, ambient temperature, etc. 　
  
  ***The pictures and videos shown are for reference only. Actual product may vary, please refer to the actual product for details.

Segway Ninebot E3 Electric Scooter – FAQ

What is the maximum speed of the Segway Ninebot E3?

The Segway Ninebot E3 has a maximum speed of approximately 32 km/h (19.9 mph) in Sport Mode.

Actual speed may vary depending on rider weight, battery level, road conditions, riding mode and firmware settings.

What is the range of the Segway Ninebot E3?

The approximate range depends on the selected riding mode:

• Sport Mode: up to approximately 16 km
• Drive Mode: up to approximately 22 km
• Eco Mode: up to approximately 33 km

Actual range may vary depending on rider weight, speed, road conditions, starts and stops, temperature and riding style.

What riding modes does the Ninebot E3 have?

The Ninebot E3 includes four riding modes:

• Eco Mode: up to approximately 15 km/h
• Drive Mode: up to approximately 25 km/h
• Sport Mode: up to approximately 32 km/h
• Walk Mode: approximately 5 km/h

What age is the Segway Ninebot E3 suitable for?

The recommended rider age is 14 years and above.

What rider height is suitable for the Ninebot E3?

The recommended rider height is approximately 140–200 cm.

What is the maximum rider weight for the Ninebot E3?

The maximum payload is 100 kg / 220 lbs.

How much does the Ninebot E3 weigh?

The Ninebot E3 has a net weight of approximately 17.5 kg / 38.6 lbs.

What are the dimensions of the Ninebot E3?

The approximate unfolded dimensions are 1165 × 563 × 1235 mm.

When folded, the approximate dimensions are 1235 × 564 × 445 mm.

Can the Ninebot E3 be folded?

Yes. The Ninebot E3 has a folding mechanism for easier carrying and storage.

What motor does the Ninebot E3 use?

The Ninebot E3 uses a motor with approximately 400 W nominal power and 800 W maximum power.

What battery does the Ninebot E3 use?

The Ninebot E3 uses a 36 V battery system with approximately 209 Wh nominal energy and 7.65 Ah nominal capacity.

How long does the Ninebot E3 take to charge?

The approximate charging time is 4.5 hours.

Does the Ninebot E3 have battery protection?

Yes. The Battery Management System provides protection against overcharging, overheating, overdischarging, short circuit and overcurrent.

What type of tyres does the Ninebot E3 use?

The Ninebot E3 uses 10-inch tubeless tyres.

The recommended tyre pressure is 42–48 psi.

Does the Ninebot E3 have suspension?

Yes. The Ninebot E3 features both a front elastomer shock absorber and a rear elastomer shock absorber.

What braking system does the Ninebot E3 use?

The Ninebot E3 uses a front drum brake and a rear electronic brake.

Is the Ninebot E3 waterproof?

The Ninebot E3 has an IPX5 water-resistance rating.

It is protected against low-pressure water streams under controlled conditions, but it should not be submerged in water and should not be charged while wet.

Can the Ninebot E3 climb hills?

The Ninebot E3 is rated for a maximum slope of approximately 18% under specified test conditions.

Actual climbing performance depends on rider weight, battery level, speed and road conditions.

What type of roads can the Ninebot E3 be used on?

The Ninebot E3 is suitable for mostly smooth roads, normal asphalt or tarmac roads, as well as some partial unpaved roads.

Does the Ninebot E3 have turn indicators?

Yes. The Ninebot E3 has left and right direction indicators.

It also supports emergency flashers by pressing and holding the direction indicator button.

Does the Ninebot E3 have a headlight and taillight?

Yes. The Ninebot E3 includes a front headlight and rear taillight.

The taillight also flashes when braking.

Does the Ninebot E3 have a dashboard display?

Yes. The dashboard can display information including current speed, riding mode, turn indicators, headlight status, tyre pressure reminder, Bluetooth connection, locking status, Traction Control System status, warning indicators, battery level and Cruise Control status.

Does the Ninebot E3 support Bluetooth?

Yes. The Ninebot E3 supports Bluetooth connection to a mobile device through the Segway Mobility App.

Can I control or customize the Ninebot E3 through the Segway Mobility App?

Yes. The Segway Mobility App supports several customizable functions, including:

• Custom riding mode speed
• Locking function
• Start speed
• Traction Control System (TCS)
• Energy Recovery
• Light effects
• Imperial or Metric units

Can I adjust the speed through the Segway Mobility App?

Yes. The Segway Mobility App supports custom mode speed adjustment.

Available settings may vary depending on firmware, app version and regional configuration.

Does the Ninebot E3 have Traction Control System (TCS)?

Yes. The Ninebot E3 supports Traction Control System (TCS), which can be managed through the Segway Mobility App.

Does the Ninebot E3 have energy recovery?

Yes. Energy Recovery can be enabled or disabled through the Segway Mobility App.

When enabled, releasing the throttle allows the motor to provide additional deceleration while recovering energy.

Energy Recovery is designed to assist braking and does not replace the normal braking system.

Does the Ninebot E3 have Cruise Control?

Yes. Cruise Control can be enabled through the Segway Mobility App.

When riding above 5 km/h, holding the throttle for more than three seconds can activate Cruise Control.

Can I lock the Ninebot E3 through the app?

Yes. The Ninebot E3 supports a digital CodeLock through the Segway Mobility App.

You can set a four-digit password and lock the scooter through the app.

Does the Ninebot E3 support Apple Find My?

Yes. The Ninebot E3 supports the Apple Find My network on compatible Apple devices.

This allows the owner to locate the scooter using the Find My app.

How many Apple devices can be connected to the Ninebot E3?

The scooter can be connected to up to three iOS devices using the same account.

Can I install a seat on the scooter?

Yes. An original compatible seat is available for this scooter and can be installed separately.

The seat is sold separately and is not included with the scooter.

Does the Ninebot E3 have a bell?

Yes. The scooter includes a bell operated using the bell button on the handlebar.

Does the Ninebot E3 have a kickstand?

Yes. The Ninebot E3 has a built-in kickstand for parking.

Does the Ninebot E3 need app activation before riding?

Yes. The scooter should be activated through the Segway Mobility App.

Before activation, the scooter will continue to beep and its speed is limited to approximately 10 km/h.

What happens if the battery is left unused for a long time?

If the battery level is below 30% and the scooter remains powered off for about seven consecutive days, the battery may enter sleep mode.

If this happens, charging the scooter for approximately three seconds can reactivate the battery.

What temperature can the Ninebot E3 be used in?

The recommended operating temperature is approximately -10°C to 45°C.

The recommended storage temperature is approximately -10°C to 60°C.

The recommended charging temperature is approximately 0°C to 55°C.

Can I install a phone holder on the Ninebot E3?

Yes. The Ninebot E3 supports an optional phone holder.

The phone holder is sold separately.

Is the Ninebot E3 suitable for daily commuting?

Yes. With a maximum speed of approximately 32 km/h, multiple riding modes, front and rear suspension, 10-inch tubeless tyres, turn indicators, app connectivity and up to approximately 33 km of Eco-mode range, the Ninebot E3 is well suited for everyday short-distance urban commuting.

Is the Ninebot E3 suitable for beginners?

Yes. The Ninebot E3 offers Eco, Drive and Sport modes, allowing riders to start with a lower speed mode and move to faster modes as they become more confident.

What protective equipment should I wear when riding the Ninebot E3?

Segway recommends wearing a properly fitted helmet, elbow pads and knee pads while riding.

Can I test ride the Ninebot E3 before purchasing?

Yes. If you are not sure whether the Ninebot E3 is suitable for you, we recommend visiting us for a test ride before purchasing.

This allows you to check the scooter's size, comfort, acceleration and riding position in person.

How long is the warranty and what is covered?

The Ninebot E3 comes with a 12-month warranty.

The warranty covers eligible defects in materials or workmanship under normal use. Please refer to our Warranty Policy for full coverage, exclusions and claim procedures.

Do you offer delivery, and can I pick up the Ninebot E3 directly?

Yes. We offer free delivery within the UAE.

You are also welcome to visit us and collect the scooter directly from our location.

At uae-scooters, we are committed to providing a seamless and reliable shipping experience for our valuable customers in the UAE and internationally. Please read our shipping policy carefully to understand the shipping methods, delivery timeframes, shipping costs, and other important details.

Shipping Methods: We offer the following shipping methods:

• Standard Shipping: This is our default shipping method for all orders. It is available for both domestic and international shipments.
• Expedited Shipping:Only available in Dubai-Sharjah-Ajman-will be delivered on the same business day.

Shipping Costs: Domestic UAE 

• Standard Delivery: Free for all orders with a total value exceeding AED 1,000.
• Expedited Shipping: 80 AED Per Order(Dubai-Sharjah-Ajman)

Delivery Timeframes:

For standard shipping within the UAE (all cities except rural areas):

• Orders placed before 4 pm will be delivered the next business day.

For Expedited Shipping within Dubai -Sharjah-Ajman will be delivered on the same business day.

Order Processing and Tracking:

After placing an order, please allow one working day for order processing and packing, except on public holidays. You will receive a confirmation email once your order is confirmed. When your package is ready to ship, we will send you a shipping confirmation email that includes the tracking number. You can use the tracking number to monitor the progress of your shipment.

 International Shipping:

We also offer international shipping to select countries. Please find the shipping timing and fees for specific destinations below:

KSA (Saudi Arabia):

Standard Shipping Fees:

• AED 350.00 per box of scooters (0–50 KG) — applicable to Riyadh, Dammam, Jeddah, Madina, Makkah, Al Qasim, and Jubail.

• AED 550.00 per box of scooters (0–50 KG) — applicable to rural cities including Abha, Noem, and Turaif.

Estimated Delivery Time:

• 1 – 3 working days — Delivery to Riyadh, Dammam, Jeddah, Madina, Makkah, and Al Qasim.

• 3 – 5 working days — Delivery to Jubail, Abha, Noem, and Turaif.

Additional Notes:
All deliveries are handled through our verified logistics partners, with real-time tracking and doorstep delivery available across KSA.

Oman:

• Delivery Time:
  Estimated delivery time based on customer locations
  All destinations: 2-10 business days
  .
• Shipping Fees: AED 250.00 for packages weighing 0-50kg, AED 350.00 per package for packages weighing above 50kg. 

Egypt :

• Delivery Time: 3-8 working days for products weighing less than 2kg, 7-14 working days for products weighing more than 2kg.
• Shipping Fees: AED 150 for packages weighing 0-1kg, AED 550.00 per box of scooters.

Kuwait:

• Delivery Time: 10-20 days by land.
• Shipping Fees: AED 150.00 for packages weighing 0-5kg, AED 350.00 per package for packages weighing above 5kg. 

Bahrain, Qatar:

• Delivery Time: 
  Estimated delivery time based on customer locations
  All destinations: 2-18 business days
• Shipping Fees: AED 250.00 per package for packages weighing above 0-50kg. AED 400.00 per package for packages weighing above 50kg. 

Please note that all international shipping timeframes are approximate and subject to customs clearance and other factors beyond our control.

If you have any questions or require further assistance regarding shipping, please don't hesitate to contact our customer support team. We are here to help!

Working hours: 9 am–7:30 pm, Monday to Saturday 

Mob&Whatsapp:+971585639966

Email: riding@uae-scooters.com

Warranty Policy

12-Month Warranty

All new products purchased from UAE-Scooters come with a 12-month limited warranty, unless otherwise stated on the product page.

The warranty covers eligible defects in materials or workmanship under normal use during the warranty period.

Warranty Start Date

The warranty period begins on the date of delivery or the date of collection, depending on how the order is received.

Customers should keep their invoice, order confirmation, or other proof of purchase for warranty verification.

What Is Covered by the Warranty?

The warranty covers defects in materials or workmanship that occur under normal and intended use during the warranty period.

If a fault is confirmed to be covered under warranty, UAE-Scooters will repair or replace the defective part or product, where appropriate, at no repair cost to the customer.

What Is Not Covered by the Warranty?

The warranty does not cover damage, faults, or wear caused by normal wear and tear, misuse, accidents, improper use, or external factors.

The following are specifically excluded from warranty coverage:

• Flat tyres or punctures
• Brake pads and other normal wear-and-tear parts
• Water damage
• Crash or accident damage
• Intentional damage
• Damage caused by pushing the product beyond its designed limits
• Burnt controllers, wiring, motors, or electrical components caused by excessive or continuous acceleration, overloading, or improper use
• Misuse or improper operation
• Lack of maintenance
• Improper storage
• Exceeding the stated rider or weight limit
• Damage caused by unauthorised repair or servicing
• Repairs carried out by third parties without prior approval from UAE-Scooters
• Attempts to repair the product at home where such repairs cause or contribute to the fault
• Attempts to flash, modify, reset, unlock, or alter the product's software or firmware
• Any modifications, upgrades, or alterations not recommended or approved by UAE-Scooters
• Damage resulting from the use of non-approved parts, accessories, chargers, batteries, or components

Unauthorised Modifications and Repairs

Any unauthorised modification, firmware alteration, repair, upgrade, or servicing by a third party may void the warranty if it causes or contributes to the reported fault.

Customers should contact UAE-Scooters before arranging any third-party repair or modification.

Return Shipping Costs for Warranty Service

For approved warranty claims, shipping responsibility is as follows:

• Within the first 30 days: UAE-Scooters will cover the reasonable return shipping cost for the warranty service.
• After 30 days: The customer is responsible for return shipping costs to UAE-Scooters.

Any delivery or collection arrangements must be confirmed with our customer service team before the product is sent.

Warranty Repairs and Replacements

For faults confirmed to be covered under warranty, the product or defective component will be repaired at no repair cost to the customer.

Where repair is not practical, UAE-Scooters may replace the defective component or product at its discretion.

For faults that are not covered by warranty, the customer will be responsible for any applicable repair, parts, labour, collection, and shipping costs.

A quotation may be provided before non-warranty repair work begins.

Warranty on Replacement Products or Parts

A replacement product or replacement part does not restart or extend the original warranty period.

Any replacement product or part will be covered only for the remaining period of the original warranty.

How to Make a Warranty Claim

To submit a warranty claim, please contact our customer service team by email:

riding@uae-scooters.com

Please include the following information:

• Your invoice, order number, or proof of purchase
• Your name and contact details
• Product model
• A clear description of the issue
• Photos showing the product and the fault
• Video evidence where necessary to demonstrate the issue

Once your claim is received, the UAE-Scooters support team may contact you for additional information, troubleshooting, photos, videos, serial numbers, or diagnostic details.

Warranty claims should be submitted by email rather than by telephone, as photos, videos, and written information are normally required in order to assess the claim properly and provide a faster resolution.

Inspection and Diagnosis

UAE-Scooters may require the product to be inspected before confirming whether the issue is covered under warranty.

If inspection shows that the fault is caused by misuse, accidental damage, water damage, unauthorised modification, improper maintenance, or another excluded condition, the claim may be treated as a non-warranty repair.

Any applicable repair or service charges will be communicated to the customer before chargeable work is carried out.

Customer Responsibilities

Customers are responsible for using, storing, charging, and maintaining the product according to the manufacturer's instructions.

Failure to follow the manufacturer's operating, maintenance, charging, storage, or safety instructions may affect warranty eligibility where such failure causes or contributes to the fault.

Proof of Purchase

A valid invoice, order confirmation, or other acceptable proof of purchase may be required before warranty service can be provided.

UAE-Scooters reserves the right to verify the purchase date and product serial number.

Important Disclaimer

This warranty is limited to defects in materials and workmanship under normal use.

It does not cover normal wear and tear, consumable items, accidental damage, misuse, water damage, overloading, unauthorised repair, firmware modification, or other excluded conditions listed above.

Nothing in this warranty policy is intended to limit any mandatory consumer rights that may apply under UAE law.