Ninebot C2 Pro Kids Electric Scooter – FAQ

What is the maximum speed of the Ninebot C2 Pro?

The Ninebot C2 Pro has a maximum speed of approximately 20 km/h.

Maximum speed may vary depending on the regional version, firmware settings, rider weight, battery level, road conditions and riding mode. Some regional versions of the C2 Pro may have a lower factory speed limit.

What is the range of the Ninebot C2 Pro?

The Ninebot C2 Pro is rated for approximately 14 km of maximum range, or around 8 km of maximum range when riding at full speed.

Actual riding range depends on rider weight, speed, terrain, temperature, riding style and battery condition.

What age is the Ninebot C2 Pro suitable for?

The Ninebot C2 Pro is recommended for children aged 6 years and above.

Parents should always consider the child's height, riding ability and local regulations before allowing a child to ride.

What height is suitable for the Ninebot C2 Pro?

The recommended rider height is approximately 120–165 cm.

This makes the C2 Pro suitable for many school-age children and younger teenagers.

What is the maximum rider weight for the Ninebot C2 Pro?

The maximum payload is 50 kg / 110 lbs.

The rider and anything carried on the scooter should remain within this weight limit.

How much does the Ninebot C2 Pro weigh?

The scooter has a net weight of approximately 10.7 kg / 23.6 lbs.

The gross packaged weight shown on the CN version is approximately 12.9 kg.

What are the dimensions of the Ninebot C2 Pro?

The approximate unfolded dimensions are 910 × 400 × 1035 mm.

The product is designed specifically around the proportions of younger riders.

Does the Ninebot C2 Pro have different riding modes?

Yes. The Ninebot C2 Pro offers multiple riding modes:

• D – Standard Mode
• S – Sport Mode
• E – Power-Assisting Mode

Speed limits may vary depending on the market and firmware version.

Can I control the speed limit through the app for my child?

Yes. The Ninebot C2 Pro supports speed-limit adjustment through the Ninebot mobile app.

This allows parents to set a more suitable riding speed based on the child's age, experience and riding environment.

Does the Ninebot C2 Pro have a display?

Yes. The C2 Pro includes a dashboard display showing information such as current speed, riding mode, battery level, Bluetooth connection, temperature warning, error notification and lock status.

Does the Ninebot C2 Pro have Bluetooth?

Yes. The Ninebot C2 Pro supports Bluetooth connectivity.

The dashboard includes a Bluetooth status indicator showing when the scooter has successfully connected to a compatible mobile device.

Does the Ninebot C2 Pro have a Bluetooth speaker?

Yes. The C2 Pro is equipped with a Bluetooth speaker, offering a more interactive riding experience for younger riders.

Does the Ninebot C2 Pro have lights?

Yes. The scooter features ambient lighting.

The ambient light can be controlled through the scooter's power-button functions, depending on the configuration.

What type of motor does the Ninebot C2 Pro use?

The Ninebot C2 Pro uses a front hub motor.

The C2 Pro has approximately 150 W nominal power and 260 W maximum power.

This motor is designed for lightweight children's scooter use rather than high-performance adult riding.

What battery does the Ninebot C2 Pro use?

The Ninebot C2 Pro uses a lithium-ion battery with approximately 5000 mAh capacity and 86.4 Wh energy capacity.

The nominal system voltage is approximately 21.6 V.

How long does the Ninebot C2 Pro take to charge?

A full charge takes approximately 4 hours.

Charging time may vary depending on battery level, battery temperature and charging conditions.

Does the Ninebot C2 Pro have battery protection?

Yes. Its Battery Management System provides protection against overvoltage, undervoltage, short circuit, overcurrent and overheating.

What type of tyres does the Ninebot C2 Pro use?

The C2 Pro uses approximately 7-inch inner hollow shock-absorbing tyres.

These tyres are designed to provide additional comfort without requiring conventional pneumatic tyre inflation.

Does the Ninebot C2 Pro have suspension?

The scooter uses shock-absorbing tyre construction to help reduce vibration.

It should primarily be used on smooth roads, pavement and normal asphalt surfaces rather than rough off-road terrain.

What type of brake does the Ninebot C2 Pro have?

The scooter features a rear drum brake operated using the handlebar brake lever.

Is the Ninebot C2 Pro waterproof?

The Ninebot C2 Pro has an IPX4 water-resistance rating.

This means it can tolerate light splashes, but it should not be submerged or ridden through deep water.

Avoid heavy rain and standing water where possible.

Can the Ninebot C2 Pro climb hills?

The recommended maximum slope is approximately 5%.

Performance on slopes depends strongly on rider weight, battery level and road surface.

What temperature can the Ninebot C2 Pro be used in?

The recommended operating temperature is approximately -10°C to 40°C.

The recommended charging temperature is approximately 0°C to 45°C.

The scooter may limit acceleration or charging when the battery becomes too hot or too cold.

Does the Ninebot C2 Pro have temperature protection?

Yes. The dashboard includes a temperature warning indicator.

If the battery temperature becomes excessively high or low, acceleration and charging may be temporarily restricted until the battery returns to a safe operating temperature.

Can the Ninebot C2 Pro be folded?

Yes. The scooter includes a folding mechanism, quick-release lever and safety button.

This makes it easier to transport and store.

Does the Ninebot C2 Pro have a kickstand?

Yes. A built-in kickstand allows the scooter to remain upright when parked.

Does the Ninebot C2 Pro have a bell?

Yes. The scooter is equipped with a handlebar bell.

Is the handlebar height adjustable?

The C2 Pro is designed around younger riders and is suitable for riders approximately 120–165 cm tall.

Please check the specific version before purchase if adjustable handlebar height is an important requirement.

Is the Ninebot C2 Pro a good gift for younger kids?

Yes. The Ninebot C2 Pro is a good gift option for younger riders for occasions such as birthdays, New Year and Christmas.

It is relatively affordable, designed specifically for kids, and parents can adjust the speed limit through the Ninebot mobile app for better safety control.

Its child-focused design also makes it a scooter that can remain suitable as the child develops riding confidence and experience.

Can we test ride the Ninebot C2 Pro before purchasing?

Yes. If you are not sure whether the Ninebot C2 Pro is suitable for your child, we recommend visiting us with your child for a test ride before purchasing.

This allows you to check the scooter's size, riding comfort and suitability in person.

How long is the warranty and what is covered?

The Ninebot C2 Pro comes with a 1-year warranty.

Warranty coverage is subject to our warranty policy, including applicable terms, conditions and exclusions.

Please refer to our warranty policy page for full details.

Do you offer delivery, and can I pick up the scooter directly?

Yes. We offer free delivery within the UAE.

You are also welcome to visit us and pick up the scooter directly from our location.

Where is the charging port located?

The charging port is located near the front section of the scooter's deck/stem area.

Always make sure the charging-port cover is properly closed after charging.

What is the maximum riding time?

The C2 Pro specification lists approximately 1.5 hours of riding time.

Actual riding time varies according to speed, rider weight, terrain and riding conditions.

Can adults ride the Ninebot C2 Pro?

The C2 Pro is designed primarily as a kids electric scooter.

With a maximum rider weight of 50 kg and recommended rider height of 120–165 cm, it is generally not suitable for most adults.

Is the Ninebot C2 Pro suitable for beginners?

Yes. Its lightweight design, child-sized geometry, multiple riding modes and controlled acceleration make it suitable for younger riders learning to use an electric scooter.

Children should still ride under appropriate adult supervision and wear suitable protective equipment.

What protective equipment should children wear?

We recommend a properly fitted helmet, knee protection, elbow protection and closed-toe shoes.

Children should learn braking and steering at low speed in a safe area before riding around other people or traffic.

في شركة uae-scooters، نلتزم بتوفير تجربة شحن سلسة وموثوقة لعملائنا الكرام في الإمارات العربية المتحدة وخارجها. يرجى قراءة سياسة الشحن الخاصة بنا بعناية لفهم طرق الشحن، ومواعيد التسليم، وتكاليف الشحن، وغيرها من التفاصيل المهمة.

طرق الشحن: نقدم طرق الشحن التالية:

• الشحن القياسي: هذه هي طريقة الشحن الافتراضية لدينا لجميع الطلبات. وهي متاحة للشحنات المحلية والدولية.
• الشحن السريع: متوفر فقط في دبي والشارقة وعجمان، وسيتم التوصيل في نفس يوم العمل.

تكاليف الشحن: داخل الإمارات العربية المتحدة

• التوصيل القياسي: مجاني لجميع الطلبات التي تتجاوز قيمتها الإجمالية 1000 درهم إماراتي .
• الشحن السريع: 80 درهمًا إماراتيًا لكل طلب (دبي - الشارقة - عجمان)

مواعيد التسليم:

للشحن العادي داخل الإمارات العربية المتحدة (جميع المدن باستثناء المناطق الريفية):

• سيتم توصيل الطلبات التي يتم تقديمها قبل الساعة الرابعة مساءً في يوم العمل التالي.

بالنسبة للشحن السريع داخل دبي - الشارقة - عجمان ، سيتم التسليم في نفس يوم العمل.

معالجة الطلبات وتتبعها:

بعد تقديم طلبك، يُرجى الانتظار يوم عمل واحد لمعالجة الطلب وتغليفه، باستثناء أيام العطل الرسمية. ستتلقى رسالة تأكيد عبر البريد الإلكتروني بمجرد تأكيد طلبك. وعندما يصبح طردك جاهزًا للشحن، سنرسل إليك رسالة تأكيد شحن تتضمن رقم التتبع. يمكنك استخدام رقم التتبع لمتابعة حالة شحنتك.

الشحن الدولي:

كما نوفر خدمة الشحن الدولي إلى دول محددة. تجدون أدناه مواعيد الشحن ورسومه إلى وجهات محددة:

المملكة العربية السعودية:

رسوم الشحن القياسية:

• 350.00 درهم إماراتي لكل صندوق من الدراجات البخارية (0-50 كجم) - ينطبق على الرياض والدمام وجدة والمدينة المنورة ومكة المكرمة والقصيم والجبيل .

• 550.00 درهم إماراتي لكل صندوق من الدراجات البخارية (0-50 كجم) - ينطبق على المدن الريفية بما في ذلك أبها ونوم وطريف .

وقت التسليم المتوقع:

• من 1 إلى 3 أيام عمل — التوصيل إلى الرياض، الدمام، جدة، المدينة المنورة، مكة المكرمة، والقصيم .

• 3 – 5 أيام عمل — التوصيل إلى الجبيل، أبها، نعوم، وطريف .

ملاحظات إضافية:
تتم جميع عمليات التسليم من خلال شركائنا اللوجستيين المعتمدين، مع توفر خدمة التتبع في الوقت الفعلي والتوصيل إلى باب المنزل في جميع أنحاء المملكة العربية السعودية.

عُمان:

• موعد التسليم:
  وقت التسليم المتوقع يعتمد على مواقع العملاء
  جميع الوجهات: من 2 إلى 10 أيام عمل
  .
• رسوم الشحن: 250.00 درهم إماراتي للطرود التي يتراوح وزنها بين 0 و50 كجم، و350.00 درهم إماراتي لكل طرد يزيد وزنه عن 50 كجم.

مصر :

• مدة التوصيل: من 3 إلى 8 أيام عمل للمنتجات التي يقل وزنها عن 2 كجم، ومن 7 إلى 14 يوم عمل للمنتجات التي يزيد وزنها عن 2 كجم.
• رسوم الشحن: 150 درهمًا إماراتيًا للطرود التي يتراوح وزنها بين 0 و1 كجم، و550.00 درهمًا إماراتيًا لكل صندوق من الدراجات البخارية.

الكويت:

• مدة التوصيل: من 10 إلى 20 يوماً براً.
• رسوم الشحن: 150.00 درهم إماراتي للطرود التي يتراوح وزنها بين 0 و5 كجم، و350.00 درهم إماراتي لكل طرد يزيد وزنه عن 5 كجم.

البحرين، قطر:

• موعد التسليم:
  وقت التسليم المتوقع يعتمد على مواقع العملاء
  جميع الوجهات: من 2 إلى 18 يوم عمل
• رسوم الشحن: 250 درهمًا إماراتيًا لكل طرد يتراوح وزنه بين 0 و50 كيلوغرامًا. 400 درهم إماراتي لكل طرد يزيد وزنه عن 50 كيلوغرامًا.

يرجى ملاحظة أن جميع أوقات الشحن الدولي تقريبية وتخضع لإجراءات التخليص الجمركي وعوامل أخرى خارجة عن سيطرتنا.

إذا كانت لديكم أي استفسارات أو احتجتم إلى مزيد من المساعدة بخصوص الشحن، فلا تترددوا في الاتصال بفريق دعم العملاء لدينا. نحن هنا لمساعدتكم!

ساعات العمل: من الساعة 9 صباحًا حتى 7:30 مساءً، من الاثنين إلى السبت

رقم الهاتف والواتساب: +971585639966

البريد الإلكتروني: riding@uae-scooters.com

Warranty Policy

12-Month Warranty

All new products purchased from UAE-Scooters come with a 12-month limited warranty, unless otherwise stated on the product page.

The warranty covers eligible defects in materials or workmanship under normal use during the warranty period.

Warranty Start Date

The warranty period begins on the date of delivery or the date of collection, depending on how the order is received.

Customers should keep their invoice, order confirmation, or other proof of purchase for warranty verification.

What Is Covered by the Warranty?

The warranty covers defects in materials or workmanship that occur under normal and intended use during the warranty period.

If a fault is confirmed to be covered under warranty, UAE-Scooters will repair or replace the defective part or product, where appropriate, at no repair cost to the customer.

What Is Not Covered by the Warranty?

The warranty does not cover damage, faults, or wear caused by normal wear and tear, misuse, accidents, improper use, or external factors.

The following are specifically excluded from warranty coverage:

• Flat tyres or punctures
• Brake pads and other normal wear-and-tear parts
• Water damage
• Crash or accident damage
• Intentional damage
• Damage caused by pushing the product beyond its designed limits
• Burnt controllers, wiring, motors, or electrical components caused by excessive or continuous acceleration, overloading, or improper use
• Misuse or improper operation
• Lack of maintenance
• Improper storage
• Exceeding the stated rider or weight limit
• Damage caused by unauthorised repair or servicing
• Repairs carried out by third parties without prior approval from UAE-Scooters
• Attempts to repair the product at home where such repairs cause or contribute to the fault
• Attempts to flash, modify, reset, unlock, or alter the product's software or firmware
• Any modifications, upgrades, or alterations not recommended or approved by UAE-Scooters
• Damage resulting from the use of non-approved parts, accessories, chargers, batteries, or components

Unauthorised Modifications and Repairs

Any unauthorised modification, firmware alteration, repair, upgrade, or servicing by a third party may void the warranty if it causes or contributes to the reported fault.

Customers should contact UAE-Scooters before arranging any third-party repair or modification.

Return Shipping Costs for Warranty Service

For approved warranty claims, shipping responsibility is as follows:

• Within the first 30 days: UAE-Scooters will cover the reasonable return shipping cost for the warranty service.
• After 30 days: The customer is responsible for return shipping costs to UAE-Scooters.

Any delivery or collection arrangements must be confirmed with our customer service team before the product is sent.

Warranty Repairs and Replacements

For faults confirmed to be covered under warranty, the product or defective component will be repaired at no repair cost to the customer.

Where repair is not practical, UAE-Scooters may replace the defective component or product at its discretion.

For faults that are not covered by warranty, the customer will be responsible for any applicable repair, parts, labour, collection, and shipping costs.

A quotation may be provided before non-warranty repair work begins.

Warranty on Replacement Products or Parts

A replacement product or replacement part does not restart or extend the original warranty period.

Any replacement product or part will be covered only for the remaining period of the original warranty.

How to Make a Warranty Claim

To submit a warranty claim, please contact our customer service team by email:

riding@uae-scooters.com

Please include the following information:

• Your invoice, order number, or proof of purchase
• Your name and contact details
• Product model
• A clear description of the issue
• Photos showing the product and the fault
• Video evidence where necessary to demonstrate the issue

Once your claim is received, the UAE-Scooters support team may contact you for additional information, troubleshooting, photos, videos, serial numbers, or diagnostic details.

Warranty claims should be submitted by email rather than by telephone, as photos, videos, and written information are normally required in order to assess the claim properly and provide a faster resolution.

Inspection and Diagnosis

UAE-Scooters may require the product to be inspected before confirming whether the issue is covered under warranty.

If inspection shows that the fault is caused by misuse, accidental damage, water damage, unauthorised modification, improper maintenance, or another excluded condition, the claim may be treated as a non-warranty repair.

Any applicable repair or service charges will be communicated to the customer before chargeable work is carried out.

Customer Responsibilities

Customers are responsible for using, storing, charging, and maintaining the product according to the manufacturer's instructions.

Failure to follow the manufacturer's operating, maintenance, charging, storage, or safety instructions may affect warranty eligibility where such failure causes or contributes to the fault.

Proof of Purchase

A valid invoice, order confirmation, or other acceptable proof of purchase may be required before warranty service can be provided.

UAE-Scooters reserves the right to verify the purchase date and product serial number.

Important Disclaimer

This warranty is limited to defects in materials and workmanship under normal use.

It does not cover normal wear and tear, consumable items, accidental damage, misuse, water damage, overloading, unauthorised repair, firmware modification, or other excluded conditions listed above.

Nothing in this warranty policy is intended to limit any mandatory consumer rights that may apply under UAE law.